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47 stories mentioning Salesforce

SAP Pins Future on Business AI Platform After Strong Q2 Cloud Earnings
July 28, 2026
  • SAP reported strong second-quarter results driven by its cloud business and announced that the company is staking its strategic future on its new Business AI Platform, which it describes as the centerpiece of its ambition to “build AI at scale” for the enterprise.
  • The platform integrates generative AI capabilities directly into SAP's core enterprise workflows — finance, supply chain, HR, and procurement — positioning the company to compete with Microsoft, Salesforce, and ServiceNow for the enterprise AI middleware layer.
NVIDIA and partners launch Open Secure AI Alliance
July 27, 2026
  • NVIDIA announced the Open Secure AI Alliance with partners including Adobe, Cisco, Cloudflare, CrowdStrike, Databricks, Dell, Hugging Face, IBM, Microsoft, Palantir, Red Hat, Salesforce, ServiceNow, Snowflake, and others.
  • The alliance argues that open models, harnesses, identity systems, logs, and evaluation tools are defensive assets, especially after the Hugging Face incident showed closed models can block legitimate forensic work.
Starbucks Builds AI Software to Cut Reliance on Microsoft and IBM
July 9, 2026
Per an internal presentation reported by Bloomberg, Starbucks is using AI-assisted coding to build in-house replacements for a Microsoft inventory-tracking system and an IBM maintenance tool, part of a broader $2 billion cost-cutting drive against a ~$400M annual software bill. Some replacements could ship by late next year, and the company is reviewing “every contract and service.” The report pressured legacy-software names — IBM, ServiceNow, and Salesforce all fell premarket — crystallizing investor fears that generative AI lets large customers build cheaper alternatives in-house.
Slack’s Slackbot can now pull your CRM data, generate charts, and send DocuSigns
July 8, 2026
  • Salesforce connected Slackbot to CRM records, Tableau, Data Cloud, Agentforce, and third-party apps through MCP servers, allowing users to query and trigger enterprise workflows from chat.
  • This is a practical example of collaboration platforms becoming agent orchestration layers, with governance implications around permissions, auditability, and shared visibility into agent actions.
Small Firms Use Anthropic's Claude to Replace Salesforce
July 6, 2026
  • Greenleaf Management, an Atlanta-based real estate firm with ~55 employees, saved around $100,000 annually by replacing Salesforce's CRM with a custom application built using AI tools from Replit and Claude Code.
  • The new app costs about $300/month to maintain.
  • While large enterprises are unlikely to vibe-code their way out of SaaS contracts, smaller firms with tighter margins are finding that AI-built replacements can be viable — a trend that could pressure mid-market SaaS pricing.
NewEnterpriseAnthropicSalesforce
The Information - [2026-07-06] [EXTERNAL] Anthropic's Claude Helps Small Firms Quit Salesforce - [2026-07-06]…
July 6, 2026
The Information - [2026-07-06] [EXTERNAL] Anthropic's Claude Helps Small Firms Quit Salesforce - [2026-07-06] [EXTERNAL] Tesla expands Robotaxi service to Miami (AM: Alibaba, Bytedance Halt Personalized AI Features; Singapore Files New Charges in Nvidia Chip Fraud Case)
CIO Dive - [2026-06-30] [EXTERNAL] Salesforce named as a Leader in the 2025 Gartner Magic Quadrant - [2026-06-30]…
June 30, 2026
CIO Dive - [2026-06-30] [EXTERNAL] Salesforce named as a Leader in the 2025 Gartner Magic Quadrant - [2026-06-30] [EXTERNAL] June 30 - HP, OpenAI ink agentic deal | Albertsons rolls out data insights platform
Oracle adds four agentic supply-chain apps to Fusion Cloud SCM
June 29, 2026
  • Oracle launched four new agentic applications inside Oracle Fusion Cloud SCM — covering inventory planning, supplier qualification, production readiness, and Kanban replenishment — driven by coordinated teams of specialized AI agents operating within the existing Fusion security framework.
  • The apps “move beyond assistance to execution,” autonomously progressing routine work and surfacing exceptions where human judgment can change the outcome.
Salesforce CodeGen tutorial highlights validate-and-rerank coding workflows
June 19, 2026
  • A new Salesforce CodeGen tutorial shows a workflow for generating, validating, and reranking Python functions using unit tests and safety checks.
  • While tutorial-level rather than a major product release, it reflects the direction of enterprise coding assistants: output quality increasingly depends on evaluation loops, tests, and guardrails rather than raw generation alone.
Developer toolsCode aiSalesforce
Survey: 85% of IT teams say every AI agent has an owner — only 42% can actually name one
June 15, 2026
  • Ivanti research found that organizational leaders are nearly twice as likely as other employees to hide their AI use (42% vs.
  • 23%), and that while 85% of IT professionals claim a named owner exists for every AI agent, only 42% say ownership is actually clear — a 43-point governance gap.
  • The findings track the same agentic-AI accountability gap that NewCore's $66M raise is betting on closing.
Trending Salesforce to acquire AI customer-service firm Fin for $3.6B
June 15, 2026
  • Bloomberg reported Salesforce has agreed to acquire Fin, an AI-native customer-service company, for $3.6B.
  • The acquisition extends Salesforce's Agentforce agentic stack through an AI-native support vendor, accelerating its push beyond CRM into fully automated customer operations.
  • Deal terms and formal Salesforce confirmation were not independently verified at publication time; treat specifics as Bloomberg-sourced pending official announcement.
The Salesforce Veteran Leading OpenAI’s Push to Outflank Anthropic With Businesses [2026-05-30] · The Information
May 30, 2026
The Salesforce Veteran Leading OpenAI’s Push to Outflank Anthropic With Businesses [2026-05-30] · The Information
CIO Dive - [2026-05-29] [EXTERNAL] May 29 - Salesforce spotlights Agentforce | Snowflakes \ AWS bet
May 29, 2026
CIO Dive - [2026-05-29] [EXTERNAL] May 29 - Salesforce spotlights Agentforce | Snowflakes \ AWS bet
Salesforce says Agentforce has reached $1B in annual recurring revenue
May 29, 2026
  • CIO Dive reported that Salesforce is leaning on Agentforce to sustain growth, with the agentic platform drawing $1 billion in annual recurring revenue even as other categories, including Tableau, lag expectations.
  • The story is a useful marker for enterprise AI commercialization: buyers appear willing to pay for agentic workflow automation where it is integrated into existing systems of record.
Salesforce spotlights Agentforce as Snowflake makes $6B AWS bet on AI agents
May 29, 2026
Salesforce put Agentforce front and center in its enterprise messaging, while Snowflake announced a $6 billion AWS deal and a fresh acquisition targeting AI-agent adoption. Separately, Google Cloud and Workday joined forces to launch HR and finance agent tools — underscoring how rapidly the agent layer is becoming the central battleground for enterprise SaaS providers.
Salesforce's lukewarm outlook fuels AI-disruption fear
May 27, 2026
  • Salesforce posted softer-than-expected forward guidance, prompting renewed concern that incumbent SaaS suites are being squeezed by AI-native and agentic-AI alternatives.
  • Analysts highlighted slowing seat growth in customer service and sales clouds as the most visible symptom of the displacement.
  • The print weighed on broader software multiples Wednesday.
Snowflake jumps 35% as it shows immunity to the SaaS-pocalypse; Salesforce dips on softer outlook
May 27, 2026
  • Snowflake shares jumped more than 35% after sales metrics grew 34% year-over-year, beating its own projection by seven points.
  • CEO Sridhar Ramaswamy credited rising use of Snowflake's AI coding agent and a product that lets customers query corporate data sitting in Snowflake or in apps from Microsoft, Salesforce, and SAP.
The Week That Reset the AI Industry
May 27, 2026
  • Good morning.
  • The past 24 hours close out what is shaping up to be the most consequential month in the AI industry's history.
  • Anthropic is finalizing a record $30B raise at a $900B+ valuation, OpenAI's confidential IPO prospectus is now public knowledge, and Google has rolled out a wholesale redesign of the Gemini app one week after I/O.
After launching ChatGPT ads earlier this year with marquee brands (Adobe, Ford, Target), OpenAI is now courting small local businesses — car washes, dry cleaners — and launching action-oriented ad formats (book an appointment, submit a contact form). The move puts OpenAI directly into competition with Meta's small-business advertising machine and signals an intent to scale ads from prestige media buy to mass-market platform.
May 26, 2026
Is AI killing enterprise software? Salesforce, Snowflake earnings will set the tone
Enterprise software incumbents face the next AI demand test
May 25, 2026
  • Salesforce, Snowflake, and Asana earnings are being watched as a referendum on whether AI-native startups are taking share from incumbents or whether incumbents can repackage AI into durable growth.
  • The Cowork newsletter framed this as an important signal for CIOs because buying decisions may shift from seat-based software to outcome-driven AI workflows.
Salesforce, Snowflake, and Asana all report Q1 earnings this week, providing fresh data on whether AI startups are taking share from incumbents. Workday CEO Aneel Bhusri set the template last week, declaring: "With AI, we are essentially a startup again." Expect each incumbent to credit AI for any momentum and brush off any softness — making the underlying numbers the real signal.
May 25, 2026
AI expands from multibillion-dollar enterprises to Main Street
Salesforce defends Agentforce demos featuring features not widely available
May 23, 2026
Salesforce's recent promotional videos for Agentforce included mock-ups and capabilities that are not generally available to customers. CEO Marc Benioff defended the materials as "forward-looking marketing," but the episode is fueling broader scrutiny over how enterprise vendors are demonstrating agentic AI roadmaps.
TrendingSalesforce
curated executive briefing on the most significant developments in artificial intelligence — covering frontier models, industry moves, research breakthroughs, and policy shifts. Today's edition features major financial milestones from Anthropic and OpenAI, Nvidia's bold push into agentic CPUs, last-minute drama around U.S. AI oversight, and a $700M mystery raise.
May 22, 2026
  • 💼 Industry & Business A Anthropic Breaking Hot Anthropic Projects $10.9B Q2 Revenue — On Track for First-Ever Quarterly Profit May 21, 2026 Anthropic has shared investor projections showing $10.9 billion in Q2 2026 revenue — up 130% from Q1's $4.8B — with expected operating income of approximately $559 million, marking the company's first-ever quarterly profit.
Kore.ai Launches Artemis Agent Platform, Squares Off Against Salesforce and ServiceNow
May 21, 2026
  • Kore.ai's Artemis platform enters a crowded enterprise-agent infrastructure field, betting on neutrality, a proprietary intermediary language for defining agents, and the philosophy that AI — not human developers — should do most of the configuration work.
  • The competitive set is now Microsoft, Salesforce, Google, and ServiceNow.
AWS CEO Pushes Back on AI Job-Apocalypse Warnings
May 18, 2026
Amazon Web Services CEO publicly disputed forecasts of mass AI-driven white-collar job loss, arguing the technology will reshape rather than eliminate most roles and that productivity gains will fund net new hiring in adjacent functions. The remarks land in tension with Meta's concurrent layoff cycle and Salesforce's role-restructuring announcements.
Recursive Superintelligence Emerges from Stealth with $650M, Backed by Socher, Norvig & Rocktäschel
May 14, 2026
  • A new AI lab called Recursive Superintelligence has emerged from stealth with $650 million in backing, co-founded by Richard Socher (former Salesforce Chief Scientist), Peter Norvig (Google Research), and Tim Rocktäschel (former DeepMind).
  • The venture is building AI systems designed to iteratively improve their own architectures — a self-modifying paradigm distinct from RLHF-based alignment approaches.
ServiceNow, Salesforce, HubSpot Shift to Outcome-Based AI Pricing
May 12, 2026
  • A new survey of 230 enterprise software firms by former OpenView partner Kyle Poyar finds 31% expect to primarily charge for AI by "outcomes" — successful tasks completed — by mid-2029, versus 5% today.
  • HubSpot and Adobe have already moved, with Salesforce telling The Information that outcome-based pricing is coming for its AI customers.
UW study: LLMs show significant racial, gender, and intersectional bias when ranking resumes
May 12, 2026
  • A University of Washington Information School study tested 550+ real-world resumes against LLMs from Mistral AI, Salesforce, and Contextual AI and found the systems favored white-associated names 85% of the time and male-associated names 52% — and never ranked Black male names above white male names in the full dataset.
SAP moves to block OpenClaw and other unauthorized AI agents
May 4, 2026
  • SAP published a customer policy effectively barring use of external AI agents to access data inside SAP applications without official endorsement.
  • The move is widely read as protecting both SAP licenses and its own Joule AI product line, with implications for Salesforce, ServiceNow, and tools like OpenClaw.
Company / News: TechCrunch AI, 9to5Mac, The Next Web (Bloomberg), Decrypt, Military Times, ETTelecom, Yahoo Finance,…
May 3, 2026
Company / News: TechCrunch AI, 9to5Mac, The Next Web (Bloomberg), Decrypt, Military Times, ETTelecom, Yahoo Finance, The Decoder, AI Flash Report, LLM-Stats, ToolsCompare, Daily AI Brief (LinkedIn), Axios, Semafor, The Register, Microsoft Security Blog, Microsoft On the Issues, MarkTechPost / Planet AI, Salesforce / VentureBeat
Google Gemini AI Assistant Deployed in Millions of Vehicles NEW TechCrunch · April 30, 2026 Google announced that its…
May 3, 2026
  • Google Gemini AI Assistant Deployed in Millions of Vehicles NEW TechCrunch · April 30, 2026 Google announced that its Gemini AI assistant is now shipping in millions of vehicles, marking a significant expansion of on-device AI into automotive.
  • The deployment integrates Gemini's multimodal and conversational capabilities directly into vehicle infotainment systems, competing with Amazon Alexa Auto and Apple CarPlay AI features.
Palantir's AI pricing power becomes the next software-stock test
May 3, 2026
Ahead of Palantir's earnings, Laura Bratton argues the company is better positioned than Salesforce, ServiceNow, SAP, or HubSpot to weather the agentic-AI onslaught — precisely because its data-integration software has long been sold as the pipes underneath analytics rather than the analytics itself. Palantir is down nearly 20% YTD versus the Nasdaq's 8% rise, making this week's print a pivotal read on AI's impact on enterprise SaaS pricing.
Salesforce announced a major Slackbot upgrade, adding 30 new AI features and transforming it into an autonomous work…
April 10, 2026
  • Salesforce announced a major Slackbot upgrade, adding 30 new AI features and transforming it into an autonomous work assistant.
  • New capabilities include reusable AI skills, Model Context Protocol integration with external tools, desktop-spanning operation, CRM data automation, and proactive action suggestions.
Salesforce CEO Marc Benioff unveiled a comprehensive Slack overhaul featuring 30+ new AI capabilities, transforming…
April 4, 2026
  • Salesforce CEO Marc Benioff unveiled a comprehensive Slack overhaul featuring 30+ new AI capabilities, transforming Slackbot into an autonomous enterprise agent.
  • Key features: reusable AI-skills (user-defined task templates triggered by natural language commands), MCP client integration connecting Slackbot to any external service or agent, meeting transcription and summarization, desktop activity monitoring, and deep Agentforce integration.
Salesforce Overhauls Slack with 30 New AI Features — Slackbot Goes Agentic
April 4, 2026
Salesforce Overhauls Slack with 30 New AI Features — Slackbot Goes Agentic
TechCrunch / Salesforce BlogMarch 31 – April 1, 2026
April 4, 2026
TechCrunch / Salesforce BlogMarch 31 – April 1, 2026
Salesforce announced a major Slackbot overhaul: reusable AI skills, Model Context Protocol integration, desktop-wide…
April 3, 2026
Salesforce announced a major Slackbot overhaul: reusable AI skills, Model Context Protocol integration, desktop-wide operation, CRM data management, meeting summarization, and proactive action suggestions. The update positions Slack as a single autonomous interface for enterprise work, reducing reliance on underlying apps and challenging Microsoft Copilot as the primary AI productivity layer in the workplace.
Salesforce Transforms Slackbot Into Autonomous Work Assistant with 30 New AI Features
April 3, 2026
Salesforce Transforms Slackbot Into Autonomous Work Assistant with 30 New AI Features
[NEW] Salesforce Adds 30 AI Features to Slack (Apr 1) Salesforce announced 30 new AI capabilities for Slack, including…
April 2, 2026
[NEW] Salesforce Adds 30 AI Features to Slack (Apr 1) Salesforce announced 30 new AI capabilities for Slack, including automated meeting summaries, smart thread triage, and channel health scores, deepening Einstein AI integration.
[NEW] Salesforce VoiceAgentRAG Achieves 316x Retrieval Speedup (Mar 30) Salesforce Research published VoiceAgentRAG, a…
April 2, 2026
[NEW] Salesforce VoiceAgentRAG Achieves 316x Retrieval Speedup (Mar 30) Salesforce Research published VoiceAgentRAG, a retrieval-augmented generation system for voice agents delivering 316x lower retrieval latency over baseline RAG, targeting real-time customer service.
Products & Tools TechCrunch · Salesforce
April 2, 2026
Products & Tools TechCrunch · Salesforce
🛠️ Products & Tools
April 1, 2026
  • Apple Tests Multi-Command Siri for iOS 27 — Simultaneous Task Handling Coming This Fall NEW Apple is testing a Siri feature that handles multiple commands simultaneously, targeting iOS 27, iPadOS 27, and macOS 27 later this year.
  • This is a significant AI upgrade addressing longstanding criticism of Siri's contextual intelligence vs.
MIT released a testing framework identifying when AI decision-support systems treat people or communities unfairly — targeting specific failure modes rather than aggregate averages. Designed for high-stakes contexts: hiring, lending, healthcare triage, policing. Immediately relevant to EU AI Act compliance and proposed U.S. algorithmic accountability regulations. Likely to become a reference standard for enterprise AI auditing.
March 30, 2026
Salesforce AI Releases VoiceAgentRAG: 316× Reduction in Voice AI Retrieval Latency
Rebellions $400M Pre-IPO · ScaleOps $130M Series C · Runway $10M Fund · ThinkLabs AI $28M
March 30, 2026
  • South Korean AI chip startup Rebellions raised $400M pre-IPO ($850M total), launching RebelRack and RebelPOD inference platforms with global expansion across the U.S., Japan, Saudi Arabia, and Taiwan.
  • ScaleOps raised $130M for autonomous Kubernetes AI resource management (customers: Adobe, Wiz, Salesforce).
Salesforce Releases VoiceAgentRAG — 316x Faster Retrieval for Voice AI
March 30, 2026
Salesforce AI Research released VoiceAgentRAG, a dual-agent memory routing system achieving a 316x reduction in retrieval latency versus conventional RAG pipelines. Two specialized agents parallelize work that serial pipelines handle sequentially, delivering the speed essential for seamless real-time conversational AI in contact center and enterprise voice agent deployments.
Salesforce AI Research published VoiceAgentRAG — a dual-agent memory router cutting voice AI retrieval latency by 316× by routing queries between a fast semantic cache and a precision retrieval system based on confidence scoring. Directly applicable to enterprise customer service AI, voice assistants, and real-time knowledge retrieval at scale.
March 29, 2026
Amazon Releases A-Evolve: "The PyTorch Moment" for Automated Agentic AI Development NEW Amazon released A-Evolve, an open framework that automates multi-agent AI system development through state mutation and self-correction loops — replacing manual "harness engineering." Described as the "PyTorch moment for agentic AI," it aims to democratize and standardize agent development. Relevant as enterprises race to deploy production-grade agentic AI workflows at scale.
The Information logo - Laura Bratton headshot - By Laura Bratton - Sponsor Logo - software that helps businesses manage…
March 17, 2026
The Information logo - Laura Bratton headshot - By Laura Bratton - Sponsor Logo - software that helps businesses manage these agents - my colleagues scooped last week - say they want to charge money for that privilege - explicitly or implicitly acknowledged the benefits of Palantir’s “forward deployed engineer” model - includes Salesforce, ServiceNow and Snowflake - A message from Google Cloud
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